ClientWindow and TeleMessage: which is Best for Managing Communications Data and Client Services
Clients increasingly want to talk to their service teams and relationship managers on apps like WhatsApp and other messaging apps. But this can be very difficult for businesses to manage, especially as it causes data privacy and compliance issues regarding data protection and retention.
Compare two leading solutions: ClientWindow and TeleMessage to see which option is right for your business.
The Best Platforms for WhatsApp Data Management and Communications: Which One is Right for You?
ClientWindow is a communications platform which seamlessly connects clients who prefer WhatsApp with business teams who use email. Working silently in the background it solves any management and compliance challenges that come with WhatsApp and similar messaging apps. On the other hand, TeleMessage primarily focuses on capturing mobile communications data, providing secure enterprise messaging, mobile communications archiving, and high-volume text messaging services.
Compare the features and functions of each platform to see what is right for your business:
ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software including business email.
✔️ ClientWindow helps businesses provide excellent client communications whilst also meeting privacy and data retention requirements, especially for those operating in regulated industries.
✔️ Ideal for businesses that want seamless integration between external messaging platforms and their internal software, including archiving tools.
✔️ ClientWindow has a simple, easy to use interface and short set up time.
✔️ ClientWindow centralises all messaging app data to ensure it is robustly managed and stored securely to help prevent data leaks and loss. Working silently in the background it solves any management and compliance challenges that come with WhatsApp.
TeleMessage focuses on mobile communications archiving and secure enterprise messaging. Some of its main services include managing high-volume text messaging, and mobile data capture and monitoring for data storage and compliance.
❌ Telemessage focuses on mass messaging services which may not be applicable to smaller businesses or those looking for more personalised communications.
❌ Telemessage has a more singular focus on data capture and communications monitoring which may not help some businesses also looking for client communications platforms.
❌ Telemessage has a more singular focus on data capture and communications monitoring which may not help some businesses also looking for client communications platforms.
❌ It can be a complex platform with a more intensive set up process which can require tutorials.
Discover the Benefits of Managed WhatsApp Conversations with ClientWindow
Discover the Benefits of ClientWindow
Operate in Regulated Industries and Retain and Carefully Manage Client Data
Capture and archive messaging data to meet industry specific retention requirements
Monitor sensitive data sharing
Comply with privacy regulations and easily deal with subject access requests for GDPR and similar laws
Robust Security Controls and for Complete Peace of Mind
Enterprise-level messaging
app security
Granular
access controls
& privileges
Message
Encryption in
transit and at rest
Chat messages retained in original format
Robust Cloud-based hosting
infrastructure
Integrate Messaging App Conversations with Business-Level Tools
Outlook/Microsoft
365
Email Archiving
Solutions
Microsoft
Teams*
Slack*
Industry Practice Management Software
Industry Practice Management Software
*Integration coming soon
Trusted By
"Implementing ClientWindow has transformed how we communicate with clients. We can now manage WhatsApp communication with private clients & business owners centrally, allowing us to offer fast and effective support across our team, whilst ensuring we securely store client communication in our business systems, not in a silo on a phone. First class."
BEN STEELE | Director
